Privacy Policy

Last Updated: 7 October 2026

At Find My Estate Agent, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect and share your personal data when you use our website and estate agent comparison services.

Whether you are looking to find the best estate agents, request a property valuation, arrange a property service or contact us, this policy explains how your information is handled.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Find My Estate Agent

Find My Estate Agent is a property comparison and estate agent service website designed to help property owners find suitable estate agents and property-related services.

Our website allows users to compare estate agents and submit enquiries relating to property sales, valuations and other property services.

Website: https://findmyestateagent.co.uk/

2. What Personal Information Do We Collect?

When you use Find My Estate Agent, we may collect personal information that you provide directly to us.

Depending on the service you use, this may include:

Full name
Email address
Telephone number
Property address
Postcode
Property type
Number of bedrooms
Estimated property value
Whether you are selling or letting
Preferred appointment date
Preferred appointment time
Property service requirements
Information included in your enquiry
Other information you voluntarily provide

For example, when you request help finding an estate agent, we may need your postcode, property details and contact information to identify suitable estate agents and respond to your enquiry.

Information collected automatically

When you visit our website, certain technical information may also be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Website interactions
Date and time of your visit
Referring website
Technical information about your device

This information helps us maintain website security, understand how visitors use our website and improve the user experience.

3. How We Use Your Personal Data

We use your personal information for legitimate business and service-related purposes.

This may include:

Helping you find an estate agent

We may use information about your property and requirements to help identify suitable estate agents.

This may include considering factors such as:

Property location
Property type
Number of bedrooms
Selling or letting requirements
Estate agent coverage
Relevant estate agent information

Responding to enquiries

We use your contact information to respond to enquiries submitted through our website.

This may include contacting you by:

Email
Telephone
Other communication methods you have provided or requested

Providing property services

Where you request a property-related service, we may use your information to arrange or facilitate that service.

Services may include property valuations, EPC services, property photography, floor plans and other property-related services.

Improving our website

We may analyse website usage to improve:

Website functionality
Estate agent search features
Property services
Website navigation
User experience
Website performance

Website security

We may process technical information to detect and prevent:

Fraud
Spam
Unauthorised access
Malicious activity
Security threats

Legal and regulatory compliance

We may use or disclose personal information where necessary to comply with legal obligations or protect our legal rights.

4. When We Share Your Personal Information

We do not sell your personal information.

However, we may share relevant information with third parties where this is necessary to provide a service you have requested.

Estate Agents

If you ask us to help you find an estate agent or request an introduction, we may share relevant information with suitable estate agents.

Depending on your enquiry, this information may include:

Your name
Email address
Telephone number
Property postcode
Property address
Property type
Number of bedrooms
Selling or letting requirements
Other relevant property information

The purpose of sharing this information is to allow an estate agent to respond to your enquiry or provide the requested property service.

Property Service Providers

We may also share relevant information with property service providers where you request a service.

These may include providers of:

Energy Performance Certificates (EPCs)
Property photography
Property floor plans
Property valuations
Other property-related services

We only intend to share information that is reasonably necessary for the relevant service.

Technology and Service Providers

We may use trusted third-party providers to operate our website and business.

These may include providers of:

Website hosting
Email services
Analytics
Website security
Form processing
Customer relationship management
IT services
Payment processing
Communication services

Where these providers process personal data on our behalf, we take appropriate steps to ensure that your information is handled securely.

Legal Requirements

We may disclose personal information where required or permitted by law, including where necessary to:

Comply with a legal obligation
Respond to lawful requests
Comply with a court order
Prevent fraud
Protect our rights
Protect the safety of our users or others

5. Our Legal Basis for Processing Personal Data

Under UK data protection law, we need a lawful basis to process your personal information.

Depending on the circumstances, we may rely on the following legal bases.

Consent

We may process your information when you have given us consent.

For example, you may consent to your enquiry being shared with an estate agent or relevant property service provider.

You can withdraw your consent at any time where processing is based on consent.

Contract

We may process your information when it is necessary to provide a service you have requested or to take steps before entering into a contract.

Legitimate Interests

We may process personal information where this is necessary for our legitimate business interests and those interests do not override your fundamental rights and freedoms.

Examples may include:

Operating our website
Managing enquiries
Improving our services
Protecting website security
Preventing fraud
Understanding website usage

Legal Obligation

We may process your personal information where necessary to comply with applicable legal or regulatory requirements.

6. Estate Agent Enquiries and Property Information

Find My Estate Agent is designed to help users find suitable estate agents and property-related services.

When you submit an estate agent enquiry, we may use the information you provide to identify relevant agents and facilitate communication between you and the appropriate estate agent.

The property information you provide may help us determine which estate agents are relevant to your requirements.

You should only provide information that is accurate and that you are authorised to provide.

Where information is shared with an estate agent, that estate agent may become independently responsible for how it processes your personal information. You should review the relevant estate agent’s privacy policy for information about its own data processing activities.

7. Cookies and Similar Technologies

Find My Estate Agent may use cookies and similar technologies to operate and improve our website.

Cookies may be used for:

Essential website functionality

These cookies may be necessary for certain parts of the website to function correctly.

Analytics

Analytics cookies may help us understand:

How visitors use our website
Which pages receive visits
How users navigate the website
How our website performs

Preferences

Some cookies may remember user preferences and improve the browsing experience.

Marketing

Where applicable, marketing or advertising technologies may be used to measure marketing performance or provide relevant advertising.

Where required by UK law, we will request consent before placing non-essential cookies on your device.

You can also manage cookies through your web browser settings.

8. Third-Party Websites

Our website may contain links to estate agents, property companies, service providers and other third-party websites.

When you leave Find My Estate Agent and visit another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. How Long Do We Keep Your Information?

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information may depend on:

The type of information
Why the information was collected
Whether you have an ongoing relationship with us
Legal requirements
Accounting requirements
Regulatory requirements
The need to establish or defend legal claims

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. How We Protect Your Personal Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate website security, access controls, secure systems and other safeguards.

However, no method of transmitting information over the internet is completely secure.

For this reason, you should avoid submitting highly sensitive information through ordinary website forms or email unless specifically requested.

11. International Data Transfers

Some of the third-party technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

This may include using:

UK adequacy regulations
Appropriate contractual safeguards
Other legally recognised transfer mechanisms

12. Your Data Protection Rights

Under UK data protection law, you may have several rights regarding your personal information.

Right to Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how we process your personal information.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests.

Right to Data Portability

In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we process your personal information based on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

13. How to Request Your Personal Information

If you would like to exercise any of your data protection rights, please contact us.

Email: info@findmyestateagent.co.uk

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

14. Marketing and Promotional Communications

Where permitted by law, we may send information about relevant property services and offers.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Service-related communications, such as confirmation of an enquiry or booking, may still be sent where necessary to provide the service you requested.

15. Automated Matching and Profiling

Find My Estate Agent may use information provided by users to help identify estate agents that may be relevant to their property requirements.

This may involve considering information such as:

Location
Property type
Selling or letting requirements
Property characteristics
Estate agent coverage
Other relevant information

This matching process is intended to help users discover potentially suitable estate agents.

Unless otherwise stated, we do not intend for this process to make legally significant or similarly significant automated decisions about individuals.

16. Children’s Privacy

Find My Estate Agent is intended for adults and people involved in property-related activities.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

17. Accuracy of Personal Information

We aim to keep the personal information we hold accurate and up to date.

If any information we hold about you is incorrect, please contact us and request that it is corrected.

When submitting information through our website, you should ensure that the information is accurate and that you are authorised to provide it.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

Changes to our website
New services
Changes to our business
Changes to technology
Changes to our third-party providers
Changes to UK data protection requirements

When we update this Privacy Policy, we will change the Last Updated date shown at the top of this page.

We recommend checking this page periodically for the latest information.

19. Contact Find My Estate Agent

If you have questions about this Privacy Policy, your personal information or how we process personal data, please contact us.

Find My Estate Agent

Website: https://findmyestateagent.co.uk/

Email: info@findmyestateagent.co.uk

20. Making a Privacy Complaint

If you have concerns about how Find My Estate Agent handles your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

ICO website: https://ico.org.uk/

The ICO provides information about your data protection rights and how to make a complaint.

21. Privacy Policy Summary

In summary:

Find My Estate Agent collects information that you provide through our website and enquiry forms.
We use your information to help you find estate agents and property-related services.
We may share relevant information with estate agents and service providers when necessary to fulfil your enquiry or requested service.
We do not sell your personal information.
We use reasonable measures to protect your personal information.
You have rights over your personal data under UK data protection law.
You can contact us about your privacy rights or any concerns regarding your personal information.

Last Updated: 7 October 2026